HOUSTON, Texas (KTRK) — Multiple major airlines announced travel advisories on Wednesday ahead of the winter storm coming to Houston later in the week.
Airlines have been reaching out to customers who are flying in and/or out of Houston starting on Jan. 23, notifying them of the potential impact the winter weather could have on flights.
Many of these airlines have also said that their usual flight change fees will be waived for those expected to travel in this time period.
American Airlines released an advisory to its customers traveling through Bush Intercontinental Airport (IAH), stating that the change fee is waived if customers are booked in any fare class, including Basic Economy, bought their ticket by Jan. 19, are scheduled to travel Jan. 23 through 25, and can travel to the same destination Jan. 21 – 28. The airline said that customers are eligible to rebook in the same cabin, or they can pay the difference.
United Airlines also released a travel advisory to customers flying through IAH, stating that they can reschedule their trip without the flight change fee or fare differences. The new flight, however, must be a United flight departing between Jan. 21 and Jan. 29, according to United. The airline said tickets must be in the same cabin and between the same cities as originally booked.
Southwest Airlines released a travel advisory for customers traveling through Hobby Airport (HOU) between Jan. 23 and Jan. 26, stating they can rebook or travel standby without paying the change in airfare, as long as the change is within 14 days of their original date of travel between the original city pairs and in accordance with the airline's procedures. Additionally, if the flight is canceled or significantly delayed by Southwest, customers may be eligible for a refund for the unused ticket (even if the ticket was non-refundable) and any optional travel charges.
According to the Department of Transportation, if an airline cancels a flight or makes a significant change in the flight, regardless of the reason, it is required to provide "a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight."
Other compensation is based on each airline's policy, the agency states, adding that travelers can ask airline staff if they pay for meals or a hotel room, or compensate your time in the event of delays or cancellations.

source