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'Major disruption' to Glasgow trains cleared – advice issued to affected passengers – NationalWorld

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Engineers were working through the night to fix damaged overhead lines at Glasgow Central station which caused a full day of rail disruption. Services were cancelled and delayed in the south of Glasgow, to Paisley and Ayrshire and on cross-border routes to London, Liverpool and Manchester.
Customers affected included those travelling with Avanti West Coast and ScotRail. Phil Campbell, ScotRail’s customer operations director, said: “We’re sorry to customers who experienced disruption to their journey today as a result of this incident.
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“While Network Rail engineers continue their work to complete repairs to the overhead wires, our teams are focused on keeping people moving wherever possible and providing clear information to help customers plan their journeys. We’d like to thank customers for their patience as services return to normal.”
He said anyone delayed by 30 minutes or more could claim compensation through the Delay Repay Guarantee via the ScotRail website or app. Passengers with ScotRail tickets can also use them at no extra cost on any alternative route to their destination, or on McGills or Stagecoach buses. They can also be used on JMB Travel route 41 between Motherwell and Lanark.
For affected Avanti West Coast customers the advice on National Rail’s website reads: “If you have a ticket dated 20 November for travel north of Preston, you can now use it at no extra cost today, on any Avanti West Coast service via the same route.”
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